Multi-language support

Running a global partner program means working with partners across languages. Manually translating every touchpoint creates friction and takes tons of time and resources. While asking partners to navigate in an unfamiliar language only makes it worse!

Introw removes that friction. Multi-language support auto-translates the full partner experience from the portal to forms and courses, in up to 97 languages, so every partner engages in the language they're most comfortable with.

To get started, navigate to your languages under settings and add the languages you want to support.
​

Once a language is added, Introw automatically translates all partner-facing content into that language. This includes:

There's no need to manually translate each piece of content. Introw handles the translation automatically across every touchpoint.

Add languages while working in the experience builder. When working within your experience builder you can preview the partner experience in the available languages to see how it will look and also add additional languages if needed.
​

Some terms should never be translated — brand names, product names, technical terminology, or any other words specific to your business.

Introw includes a built-in glossary where you can add terms that should remain untranslated, regardless of the partner's language. This ensures your brand identity and product naming stay consistent across every language and every partner interaction.

Introw gives you multiple ways to control which language a partner sees when interacting with the portal:

You can set a default language on the partner company. This applies to all contacts within that partner unless overridden at the contact level.
​

If you know the preferred language of a specific partner contact, you can set it directly on that contact. This takes priority over the partner-level default.
​

Partners are always in control of their own experience. If a partner prefers a different language than what was detected or assigned, they can switch their language at any time from their profile settings. Once changed, Introw automatically updates the entire portal experience to reflect the selected language.

Introw follows a clear priority order when determining which language to show a partner contact

Multi-language support goes beyond the portal interface — it also applies to assets. With multi-language enabled, you can add translated variants of specific assets (sales decks, product specs, case studies, marketing materials, training resources) without creating separate asset library sections for each language. Introw intelligently serves the variant that matches each partner's language preference.

Asset variants let you keep a single asset entry with multiple language versions — no duplicate libraries, no messy folder structures.
​

For a full walkthrough of asset variants see Managing assets in multiple languages.
​