To use private channels with the Slack Integration, you must go into each private channel in Slack and add the Introw.io app. A private channel in slack is shown with a 🔒 icon, for further instructions on how to add the app to a private channel, read on!
Step 1
Go to your slack account and open the private channel that you would like to use with the integration. Click on the channel name to open the channel detail or click on the 3 dots in the top right corner - "open channel details" .
From there, click on the "Integrations" tab and select "Add an App"
Step 2
Search for "Introw" to locate the Introw app. Click "Add" to add the Introw app to your private channel.
The Introw App will be added to the private slack channel which allows you to link the channel to a partnership room within Introw.
Note: You must repeat this process for each private channel that you would like to use with the Slack Integration.
Step 3
Go to your Introw account and open the slack integration page.
Now you can link the private channel to your partner room.
Troubleshooting
If you still aren't able to add the private channel to your integration recipe, you'll need to remove Introw from Slack and then re-authenticate. Please check out this article for instructions on how to remove an app or customer integration from Slack.
Once you've removed the app, follow the steps to set up the integration and/or add the app again.