Introduction
One of the most powerful features of Introw’s AI Agent is its ability to connect with external knowledge bases and tools via an MCP (Model Context Protocol) server.
MCP is an open standard that allows AI agents to securely access and query data from external sources. By linking your MCP server to Introw, you can extend the AI Agent beyond Introw’s built-in resources making it smarter, more relevant, and more aligned with your organization’s unique needs.
What is MCP?
The Model Context Protocol (MCP) is a universal framework that connects AI systems with external data, tools, and services. It standardizes how AI queries information and retrieves results, ensuring security, consistency, and compatibility across platforms.
In the context of Introw, MCP enables the AI Agent to:
Pull in external knowledge base content
Connect to custom enterprise tools or APIs
Provide more personalized, accurate answers to your partners and team
How MCP works in Introw
When you connect an MCP server to Introw:
The AI Agent acts as an MCP client, sending secure queries to your server.
Your MCP server processes the request and returns relevant data.
The AI Agent incorporates the response into its answer for the partner or user.
This process happens in real-time and is fully encrypted end-to-end.
Security & Privacy
Security is central to Introw’s MCP integration. Key protections include:
Authentication: The AI Agent uses secure API tokens or keys to communicate with your MCP server. Unauthorized clients cannot connect.
Encryption: All queries and responses travel over encrypted HTTPS/TLS channels, preventing interception or tampering.
Data segregation: Your organization’s MCP data is isolated from all other tenants. No other company or partner can access your server.
Additionally, Introw enforces prompt protection and malicious input filtering to ensure attackers cannot manipulate the AI Agent into exposing or misusing MCP-connected data.
Benefits of connecting your MCP
By integrating your MCP server, you can:
Extend knowledge: Incorporate external data sources into the AI Agent’s responses
Personalize support: Surface company-specific information for partners
Unify access: Bring multiple knowledge systems into one conversational interface
Stay secure: Leverage enterprise-grade encryption, isolation, and compliance safeguards
Setup flow
Follow these steps to connect your MCP server to Introw:
Prepare your MCP Server
Ensure your knowledge base or data source is available via MCP.
Configure authentication (API key or token).
Configuration – Our team configures the MCP server connection on your behalf.
Validation – Together, we test queries to ensure the AI Agent retrieves the expected content.
Go live – Once validated, the AI Agent begins using your MCP server in partner and internal queries.
