If your partners aren’t receiving emails or notifications from Introw PRM, it’s usually because their email provider or company security settings are filtering them out — sometimes into Spam, Junk, or Promotions folders.
Why this happens
Introw PRM automatically sends notifications to partners to keep them engaged — such as portal invites, announcements, comments, or CRM updates.
These notifications are sent from: 📧 [email protected]
Depending on the recipient’s email system, messages can:
Be marked as spam or promotional
Be blocked by corporate filters
Require the domain introw.io to be whitelisted
Or, in some cases, the partner may have unsubscribed from Introw emails
How to solve this
Step 1: Ask your partner to check their Spam or Junk folder
Have your partner open their Spam or Junk folder.
Ask them to look for messages from [email protected].
If they find one, they should click “Not spam” or move it back to their inbox.
💡 Gmail often shows a banner that says:
“Why is this message in spam? Similar to messages that were identified as spam.”
(Insert mockup image here – Gmail spam banner with an Introw email)
Step 2: Ask them to whitelist Introw’s email address
Whitelisting ensures future messages always arrive safely.
For Gmail users
Open Gmail.
Click the ⚙️ Settings icon → See all settings → Filters and Blocked Addresses.
Click Create a new filter.
In the From field, enter:
Click Create filter.
Check “Never send it to Spam.”
Save the filter.
For company or organization email systems
If your partner uses a business domain (e.g., Google Workspace, Microsoft 365, or a custom mail server), their IT department may need to whitelist:
introw.io
and specifically:
This ensures Introw messages are trusted and not blocked by company firewalls or security software.
Step 3: Check Promotions or Other tabs
In Gmail and Outlook, automated messages can sometimes appear under Promotions or Other tabs.
Partners can move one of these messages to their Primary inbox to train their filter to recognize it next time.
Step 4: Confirm the partner has not unsubscribed
Sometimes, a partner may have intentionally unsubscribed from Introw notifications in the past. When this happens, we can’t deliver any further messages to that email address until they resubscribe.
If all the previous steps haven’t helped, the partner (or you on their behalf) should contact our support team at: 📩 [email protected]
We can check the subscription status and help restore email delivery if needed.